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Technical Support

Live Technical Support

ViaTalk provides the most cost effective, complete broadband phone service package available to United States residential and business customers alike. The key to our competitive advantage is our unparalleled customer service, available 24 hours a day, 7 days a week. By providing you with the utmost level in customer service, ViaTalk ensures you a smooth, easy transition from traditional phone service to our next generation VoIP phone service. By providing you with this extra level of service, we ensure you that your home and business communications will go uninterrupted while you are going through the process of saving hundreds of dollars a year on phone service.

Along side our tech support staff works a full staff of VoIP service administrators working hard to ensure 100% service quality and uptime. By continually maintaining and upgrading our state of the art, bi-costal datacenter setup, our system administrators ensure that our customers will continue to receive the same high quality, crystal clear communications that they have grown accustomed to while using our service. If you are ever the slightest bit concerned with the quality of technical support you will receive from ViaTalk, give us a call and try us out. Then give our competitors a call and try them out. We are confident you will find the most helpful and polite staff in the industry working right here at ViaTalk.

ViaTalk technical support is available via the web at:


  • Sunday: 12:00am - 11:59pm EST
  • Monday: 12:00am - 11:59pm EST
  • Tuesday: 12:00am - 11:59pm EST
  • Wednesday: 12:00am - 11:59pm EST
  • Thursday: 12:00am - 11:59pm EST
  • Friday: 12:00am - 11:59pm EST
  • Saturday: 12:00am - 11:59pm EST

ViaTalk technical support is available via telephone at:

Toll Free: 1-866-626-7150
Non-toll Free: 1-518-631-2413

  • Monday: 9:00am - 10:00pm EST
  • Tuesday: 9:00am - 10:00pm EST
  • Wednesday: 9:00am - 10:00pm EST
  • Thursday: 9:00am - 10:00pm EST
  • Friday: 9:00am - 10:00pm EST
  • Saturday: 11:00am - 7:00pm EST